At CM8 Agent, your privacy is not merely a legal obligation — it is a responsibility we take seriously in every aspect of our operations. This document explains in detail how we collect, use, store, and protect your personal data as a member of our platform in Malaysia.
The foundation of CM8 Agent's privacy commitment to members in Malaysia
CM8 Agent (operating under the domain cm8agent.click) is the data controller for all personal information collected from our platform members. This Privacy Policy ("Policy") describes our privacy practices regarding the collection, use, storage, transfer, and protection of your personal data.
This policy applies to all members and users accessing the platform CM8 Agent, including those who play baccarat, Sports Betting, lottery, poker, badminton, esports, and all other game categories we offer. It also applies to all your interactions with our customer support team and all financial transactions carried out via Malaysian digital payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, and FPX.
CM8 Agent comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and all relevant data protection regulations in force in Malaysia. We are committed to managing your personal data responsibly, transparently, and with full respect for your privacy.
Important Note: By registering an account or continuing to use the platform CM8 Agent, you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, please contact us at support@cm8agent.click to discuss your options.
Information collected while you use CM8 Agent
CM8 Agent collect various types of personal data necessary to provide our members with a safe, efficient, and high-quality service. The main categories of data we collect are as follows:
| Data Category | Sample Information | How It Is Collected |
|---|---|---|
| Identity Data | Full name, national identification number (if requested for KYC) | Registration form |
| Contact Data | Malaysian phone number, email address | Registration & Account |
| Financial Data | MYR deposit / withdrawal records, e-wallet account numbers (masked) | Platform transactions |
| Gaming Data | Betting history, game logs, account activity | Platform usage |
| Technical Data | IP address, device type, web browser, access logs | Automatically upon access |
| Communication Data | Support chat records, emails, and submitted enquiries | Support interactions |
We never collect sensitive data unnecessarily. Financial details such as credit card numbers or full bank account numbers are not stored on our servers. CM8 Agent — transactions are processed directly through encrypted payment providers such as DuitNow and FPX, both regulated by Bank Negara Malaysia.
For identity verification (KYC) purposes, we may request a copy of an official Malaysian identification document such as a national identity card. These documents are stored in an encrypted environment and accessed only by authorised personnel.
Why CM8 Agent Needs Your Personal Data
CM8 Agent only collects and processes your personal data for legitimate and specific purposes. We do not process your data for any purpose beyond those stated below:
CM8 Agent will not process your personal data for any purpose other than those listed above without first obtaining your consent.
CM8 Agent's Legal Basis for Processing Your Data
Under Malaysia's Personal Data Protection Act 2010 (PDPA), CM8 Agent only processes your personal data on one or more of the following valid legal bases:
You may withdraw your consent for consent-based processing at any time without penalty, with the understanding that such withdrawal does not affect the validity of any processing carried out prior to it. To withdraw consent, contact us at support@cm8agent.click.
When and with whom your data is shared
CM8 Agent does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. This is an absolute guarantee we make to all our members.
However, under certain limited circumstances, we may need to share your data with the following parties:
Our Guarantee: Your personal data is never shared with advertisers, marketing firms, or any commercial third parties without your explicit consent. CM8 Agent does not use member data for third-party commercial profiling.
How CM8 Agent Protects Your Data
The security of your personal data is the number one priority for CM8 Agent. We continuously invest in the latest cybersecurity infrastructure to ensure your data is always protected against unauthorised access, data breaches, or misuse.
The technical and operational security measures we have put in place:
While no security system can guarantee 100% absolute protection, CM8 Agent take all reasonable and practical steps to minimise the risk of data security incidents. In the event of a material data breach, we will notify affected members within the timeframe stipulated by applicable law.
How Long CM8 Agent Retains Your Data
CM8 Agent retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.
Once the relevant retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
Full control you hold over your personal data
Under Malaysia's PDPA 2010, you have certain rights regarding your personal data held by CM8 Agent. We respect and facilitate the exercise of all these rights:
You have the right to request a copy of all personal data we hold about you. CM8 Agent will provide this information within 21 business days from the date the request is received.
If the personal data we hold about you is inaccurate, incomplete, or outdated, you have the right to request a correction. We will update your records within 72 hours.
Under certain circumstances, you have the right to request erasure of your personal data. Each request will be assessed against our legal obligations — some data may need to be retained for a legally mandated period.
You have the right to object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests under certain circumstances.
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another data controller where technically feasible.
How to Exercise Your Rights: To submit any request relating to your privacy rights, contact CM8 Agent's Data Privacy Officer by email at support@cm8agent.click by stating the right you wish to exercise along with your account details. We will respond within 72 hours.
How we use cookies and how to manage them
Platform CM8 Agent uses cookies and similar tracking technologies to enhance the user experience, maintain secure login sessions, and understand how members interact with our platform.
Types of cookies we use:
You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the full functionality of the platform CM8 Agent. Please refer to your web browser's help section for detailed information on how to manage cookies.
This Privacy Policy is subject to periodic review and may be updated at any time. The latest version is always available on this page. The date of the last update is January 2026. Any enquiries may be sent to support@cm8agent.click.
Six layers of protection keeping Malaysian members' personal data safe at all times
Every bit of data transmitted between your device and CM8 Agent's servers is encrypted to SSL 256-bit standards. This means your login credentials, DuitNow transactions, and gaming data are protected against unauthorised access.
CM8 Agent makes an absolute commitment never to sell, rent, or trade member personal data to any third party for marketing purposes. Your data belongs to you alone and is used solely to enable platform services.
CM8 Agent is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you are protected under Malaysian law and hold enforceable rights over how your data is handled.
You may access, amend, or request deletion of your personal data at any time. Requests are processed within 72 hours. CM8 Agent provides a straightforward and transparent process to ensure your privacy rights can be exercised without obstacles.
CM8 Agent's security infrastructure is regularly audited by independent cybersecurity specialists. These audits cover penetration testing, security code reviews, and risk assessments to ensure no vulnerabilities go unaddressed.
In the event of a data security incident, CM8 Agent has established response procedures in place to minimise impact and notify potentially affected members within the timeframe required under Malaysia's PDPA.
All transactions in MYR are processed through payment platforms regulated by Bank Negara Malaysia. Your financial data is not stored on CM8 Agent's servers.
Answers to the most frequently asked questions from members regarding privacy and data security
Register for free and join over 500,000 CM8 Agent members in Malaysia. Enjoy baccarat, Sports Betting, poker, lottery, badminton & esports with complete peace of mind, knowing your privacy and data are always fully protected.